Your questions.
Clear answers.

Use the Programme Finder to explore a suitable programme, then arrange an assessment. Competitive group placement is always a coaching decision.

The website covers ERTH and NAS in Abu Dhabi. Programme and class availability varies by venue.

No. The pathway explains progression, but your coach recommends the correct Lane following an assessment.

Open the Parent Hub for website access to your linked swimmers, classes, competition entries and payment status. Website and JackRabbit passwords are separate.

Open Book an assessment, choose NAS or ERTH, then sign in or register in JackRabbit to see available assessment appointments. Book separately for each swimmer and check your confirmation before attending.

The website Parent Hub shows your linked swimmers, classes, competition entries and payment status. JackRabbit holds family and enrolment records. Website and JackRabbit passwords are separate. Assessment bookings are confirmed through JackRabbit.

Published programme fees are in AED and include VAT. Children’s leisure prices are per term; adult swimming and adult triathlon prices are per month.

At NAS, enter through Gate 4. At ERTH, use the main entrance. Follow your session confirmation for pool check-in instructions.

A swimming assessment is free and lasts 15 minutes. Arrange one appointment per swimmer, including siblings. Contact the academy to confirm your slot.

Online coaching with Raynard Tissink is available through TrainingPeaks. Visit the Triathlon section for the platform link or contact the academy about coaching.

No. Choose Beginner, Intermediate or Advanced, select an available schedule, register or sign in and pay online. Adult Swimming costs AED 450, AED 500 or AED 600 per month respectively, including VAT.

Bring swimwear, goggles and a towel. Follow the arrival and check-in instructions in your confirmation. Tell the academy beforehand about any information the coach needs.

Your coach recommends a programme and group. Confirm the available schedule, current fees, payment and enrolment instructions with the academy before joining.

Swim For Fitness follows Enhancement within Learn to Swim. It is for confident young swimmers continuing to develop their swimming and fitness.

Use Forgot password on the website Parent Hub sign-in page. For first-time access, use the parent contact email registered in JackRabbit. Your website password is separate from your JackRabbit password. Contact the academy if your email is not recognised.

Open the Parent Hub to view your linked swimmers, classes, competition entries and payment status. Contact the academy if a charge or payment needs clarification. Do not send card details by email.

Contact the academy with the swimmer’s name, venue, class and date of absence. Wait for confirmation of receipt. Ask the academy about the current cancellation and make-up terms.

No. Confirm coach approval and follow the academy’s entry instructions. Check the academy deadline, which may differ from the organiser’s deadline, and your entry confirmation.

Confirm the meeting point and equipment for your swim, bike or run session with the academy before attending. The adult triathlon page lists the published weekly schedule and monthly packages.

Visit the family policy page for the supplied documents and practical guidance. Confirm the attendance, cancellation and enrolment terms applying to your programme.